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UPS & BATTERY MAINTENANCE

Eaton provides world class service through 300 customer service engineers in North America and 1200 internationally. Factory-trained and authorized technicians are there when and where you need them to deliver 7x24 factory certified service support. Whether it's preventive maintenance or an urgent need, you can benefit from Eaton's experience. PowerTrust offers premium service plan coverage and features for most large Eaton UPS products.  The choice is yours


 

Eaton Services Line Card



Start-Up Service
Ensuring all is well from the start, Eaton's Customer Service Engineers:

  • Validate the installation integrity of your system
  • Start-up your system
  • Provide basic operational training

Flex Service Plan
Eaton Flex Service Plan is customizable.  You can decide what services, features and benefits are right for you. Choose coverage and response times, number of annual corrective and preventative maintenance visits and battery coverage needs. The choice is yours


PowerTrust Value Service Plan
Eaton PowerTrust Value Service Plan provides basic level coverage. PowerTrust Value Service Plan includes:

  • 5x8 corrective maintenance coverage with next day response
  • Includes all parts, labor, and repair related expenses for the UPS electronics
  • (1) 5x8 UPS Preventative Maintenance Visit
  • eNotify Monitoring with Advance Response Service
  • Remote Monitoring with monthly email report of UPS activity
  • Web Access to account information and site service activity
  • 7x24 Technical Support Coverage
  • 7x24 Dispatch
  • No discount on spare part kits/upgrades

PowerTrust Service Plan
Eaton PowerTrust Service Plan provides the security of knowing your systems will function when you need it most. PowerTrust Service Plan includes:

  • 7x24 corrective maintenance coverage
  • Includes all parts, labor, and repair related expenses for the UPS electronics
  • (1) 5x8 UPS Preventative Maintenance Visit
  • (1) 5x8 Battery Preventative Maintenance Visit
  • eNotify Monitoring with Advance Response Service
  • Remote Monitoring with monthly email report of UPS activity
  • Web Access to account information and site service activity
  • 7x24 Technical Support Coverage
  • 7x24 Dispatch
  • Preferred Customer Service Priority
  • 15% discount on spare part kits/upgrades

PowerTrust Preferred Service Plan
When maintenance is required after normal business hours or if you require semi-annual PM, then Eaton PowerTrust Preferred is the solution. PowerTrust Preferred Service Plan includes:

  • 7x24 corrective maintenance coverage
    Includes all parts, labor, and repair related expenses for the UPS electronics
  • (2) 7x24 UPS Preventative Maintenance Visit
  • (2) 7x24 Battery Preventative Maintenance Visit
  • eNotify Monitoring with Advance Response Service
  • Remote Monitoring with monthly email report of UPS activity
  • Web Access to account information and site service activity
  • 7x24 Technical Support Coverage
  • 7x24 Dispatch
  • Preferred Customer Service Priority
  • 30% discount on spare part kits/upgrades

kVA Upgrades
Eaton Global Services will fully upgrade your UPS to a higher kVA rating so you can protect additional equipment. You receive increased power protection without spending the time and money required in buying and installing new equipment. Eaton kVA Upgrades can provide you with the following:
  • Additional critical power capacity and protection
  • Cost-effective means to protect additional critical applications
  • Maximized functionality of existing equipment
  • Service scheduled at your convenience


Multi-Vendor Services
Eaton Multi-Vendor Services (MVS) provides services for a vast array of critical power equipment regardless of manufacturer. Just because you're using power protection equipment from different companies doesn't mean you need to manage business relationships with all of them. With Eaton MVS you can simplify your service needs with one contract and a single point of contact.
 

Remote Monitoring Service - eNotify
Eaton Remote Monitoring Services stand guard of your critical uninterruptible power systems with 7x24, real-time enterprise monitoring services. Eaton's eNotify services include response to UPS system and UPS battery alarms, immediate notification of significant power quality events via phone, email or pager, remote troubleshooting and resolution of power problems, monthly status reports, and if necessary, dispatching of Eaton UPS service technicians.

  • Monitoring of 100+ UPS and battery operating data points and trends with daily heartbeat check
  • Summary of top 10 system parameters, battery events, availability percentage, and comparative status
  • Monthly UPS monitoring summary reports sent to as many as four (4) site contacts via email
  • Customer notification of significant alarms, remote diagnostics and technician dispatch as needed
  • Monitoring of battery discharge, temperature and humidity levels helps prevent battery failure
  • Anomaly detection of UPS and battery parametric data to identify and prevent load-loss conditions

eNotify


ESS Field Upgrade
Get the best possible performance from your Eaton 9390 or Power Xpert 9395 UPS.  ESS reduces energy consumption, environmental impacts and power costs

  • Increases efficiency to 99% across all load ranges
  • Reduces energy costs by up to 7%
  • Additional local energy rebates or LEED points available
  • ROI of 3 to 7 months vs 1 to 6 years

ESS

Click the link below to see how much you could be saving by upgrading to Eaton Energy Saver System!

ESS Efficiency Calculator


UPS Preventative Maintenance
Let the factory-trained and certified Eaton technicians, with access to the latest firmware and calibration software, maintain your UPS electronics. Increase system reliability with annual or semi-annual PM’s. With Preventative Maintenance, you receive the highest quality service along with the following features:

  • Comprehensive examination of internal and external operating parameters
  • Replacement of defective/worn components
  • Calibration of all metering and protective features if required
  • Functional testing of all transfer conditions
  • Inspection of on-line performance of equipment load
  • Installation of system upgrades when applicable
  • Written evaluation providing you a historical record of your equipment performance
  • Review of alarm states, history and upgrade status
  • Examination of interfaces to other powertrain equipment
  • Visual check on batteries and battery environment

Battery Preventative Maintenance
Whether a battery fails from a defect or deterioration, the best time to find out is during preventative maintenance service, not during a power failure when critical loads might be compromised. Eaton preventative maintenance package includes:

  • Comprehensive maintenance for your VRLA or flooded batteries
  • Measure of cell voltage levels
  • Visual inspection for leaks or bad cells
  • Spot check for connection torques
  • Load testing
  • Inspection of battery environment
  • Detailed report of battery test and inspection results and recommendations for corrective actions

Battery Update Service
With Eaton Battery Update Service, you can refresh your UPS instead of risking critical loads on weak batteries. Battery Update Service can save you time and money, while eliminating stress and headaches. Eaton Battery Update Service includes:

  • Removal of all old batteries
  • Installation of new batteries
  • Check of charging voltage
  • Ground freight
  • EPA approved battery disposal and recycling