Start-Up Service
Ensuring all is well from the start, Powerware's Customer Service Engineers:

• Validate the installation integrity of your system
• Start-up your system
• Provide basic operational training

PowerTrust Value Service Plan
Powerware PowerTrust Value Service Plan provides basic level coverage. PowerTrust Value Service Plan includes:

• 5x8 corrective maintenance coverage with next day response
• Includes all parts, labor, and repair related expenses for the UPS electronics
• (1) 5x8 UPS Preventative Maintenance Visit
• eNotify Monitoring with Advance Response Service
• Remote Monitoring with monthly email report of UPS activity
• Web Access to account information and site service activity
• 7x24 Technical Support Coverage
• 7x24 Dispatch
• No discount on spare part kits/upgrades

PowerTrust Service Plan
Powerware PowerTrust Service Plan provides the security of knowing your systems will function when you need it most. PowerTrust Service Plan includes:

• 7x24 corrective maintenance coverage
• Includes all parts, labor, and repair related expenses for the UPS electronics
• (1) 5x8 UPS Preventative Maintenance Visit
• (1) 5x8 Battery Preventative Maintenance Visit
• eNotify Monitoring with Advance Response Service
• Remote Monitoring with monthly email report of UPS activity
• Web Access to account information and site service activity
• 7x24 Technical Support Coverage
• 7x24 Dispatch
• Preferred Customer Service Priority
• 15% discount on spare part kits/upgrades

PowerTrust Preferred Service Plan
When maintenance is required after normal business hours or if you require semi-annual PM, then Powerware PowerTrust Preferred is the solution. PowerTrust Preferred Service Plan includes:

• 7x24 corrective maintenance coverage
  Includes all parts, labor, and repair related expenses for the UPS electronics
• (2) 7x24 UPS Preventative Maintenance Visit
• (2) 7x24 Battery Preventative Maintenance Visit
• eNotify Monitoring with Advance Response Service
• Remote Monitoring with monthly email report of UPS activity
• Web Access to account information and site service activity
• 7x24 Technical Support Coverage
• 7x24 Dispatch
• Preferred Customer Service Priority
• 30% discount on spare part kits/upgrades

PowerTrust Ultra Service Plan
PowerTrust Ultra is an integrated, 5-year service plan that combines bumper- to-bumper UPS and battery coverage (optional), remote monitoring, diagnostics, reporting, and preventive maintenance to keep your Powerware UPS system functioning at optimum levels at all times. Ultra plan goes beyond UPS monitoring but also remote monitors the individual batteries. Ultra Service Plan includes:

• Individual battery monitoring equipment (CellWatch) including installation
• 7x24 corrective maintenance coverage
• Includes all parts, labor, and repair related expenses for the UPS electronics
• 10% partial battery replacements (optional)
• (1) 7x24 UPS Preventative Maintenance Visit including on-site inspection of batteries
• eNotify Monitoring with Advance Response Service
• Remote Monitoring with monthly email report of UPS and Battery activity
• Remote Battery Monitoring
• Web Access to account information and site service activity
• 7x24 Technical Support Coverage
• 7x24 Dispatch
• Preferred Customer Service Priority
• 30% discount on spare part kits/upgrades

Remote Monitoring Service - eNotify
Powerware Remote Monitoring Services stand guard of your critical uninterruptible power systems with 7x24, real-time enterprise monitoring services. Powerware's eNotify services include response to UPS system and UPS battery alarms, immediate notification of significant power quality events via phone, email or pager, remote troubleshooting and resolution of power problems, monthly status reports, and if necessary, dispatching of Powerware UPS service technicians.

• Monitoring of 100+ UPS and battery operating data points and trends with daily heartbeat check
• Summary of top 10 system parameters, battery events, availability percentage, and comparative status
• Monthly UPS monitoring summary reports sent to as many as four (4) site contacts via email
• Customer notification of significant alarms, remote diagnostics and technician dispatch as needed
• Monitoring of battery discharge, temperature and humidity levels helps prevent battery failure
• Anomaly detection of UPS and battery parametric data to identify and prevent load-loss conditions

UPS Preventative Maintenance
Let the factory-trained and certified Powerware technicians, with access to the latest firmware and calibration software, maintain your UPS electronics. Increase system reliability with annual or semi-annual PM’s. With Preventative Maintenance, you receive the highest quality service along with the following features:

• Comprehensive examination of internal and external operating parameters
• Replacement of defective/worn components
• Calibration of all metering and protective features if required
• Functional testing of all transfer conditions
• Inspection of on-line performance of equipment load
• Installation of system upgrades when applicable
• Written evaluation providing you a historical record of your equipment performance
• Review of alarm states, history and upgrade status
• Examination of interfaces to other powertrain equipment
• Visual check on batteries and battery environment

Battery Preventative Maintenance
Whether a battery fails from a defect or deterioration, the best time to find out is during preventative maintenance service, not during a power failure when critical loads might be compromised. Powerware preventative maintenance package includes:

• Comprehensive maintenance for your VRLA or flooded batteries
• Measure of cell voltage levels
• Visual inspection for leaks or bad cells
• Spot check for connection torques
• Load testing
• Inspection of battery environment
• Detailed report of battery test and inspection results and recommendations for corrective actions

Battery Update Service
With Powerware Battery Update Service, you can refresh your UPS instead of risking critical loads on weak batteries. Battery Update Service can save you time and money, while eliminating stress and headaches. Powerware Battery Update Service includes:

• Removal of all old batteries
• Installation of new batteries
• Check of charging voltage
• Ground freight
• EPA approved battery disposal and recycling

kVA Upgrades
Powerware Global Services will fully upgrade your UPS to a higher kVA rating so you can protect additional equipment. You receive increased power protection without spending the time and money required in buying and installing new equipment. Powerware kVA Upgrades can provide you with the following:

• Additional critical power capacity and protection
• Cost-effective means to protect additional critical applications
• Maximized functionality of existing equipment
• Service scheduled at your convenience